The Retention Blueprint

Moments of Truth

Data Science Hierarchy of Needs Win-back Cancellation Behavioural Science Experimentation CAC Growth Retention-Led Growth Incrementality Case Study Cross-sell Acquisition ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Personalisation Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life

AIAI

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Episode 23 - Personalisation & AI

Episode 23 - Personalisation & AI

Retention-Led GrowthRetention-Led Growth

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Episode 15 - Why Customer Data Is the Key to Retention-Led Growth

Episode 15 - Why Customer Data Is the Key to Retention-Led Growth

Customer Lifetime ValueCustomer Lifetime Value

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Episode 13 - How Improving Retention 5-10% Can Double Profits

Episode 13 - How Improving Retention 5-10% Can Double Profits

Retention-Led GrowthRetention-Led Growth

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Episode 1 - Where to Focus Your Customer Retention Efforts

Episode 1 - Where to Focus Your Customer Retention Efforts

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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