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Data ScienceHierarchy of NeedsWin-backCancellationB2B RetentionBehavioural ScienceExperimentationAgentic AICACGrowthRetention-Led GrowthIncrementalityPerformance BenchmarksCase StudyCross-sellAcquisitionReducing ChurnARPUCRM MarketingNPSCustomer DataAIEpisode SummaryChatGPTChurn RateCustomer Lifetime ValueTacticsGamificationPersonalisationCommunityUpsellData ProtectionMeasurementDouble ProfitsOnboardingRetention MarketingMoments of TruthCustomer LoveOptimisationValue RealisationEarly LifeOrganisation
Hierarchy of NeedsHierarchy of Needs
+6+6
Episode 54 - Catch Up?
Jun 20, 2025

Episode 54 - Catch Up?

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+4+4
Episode 52 - The Birthday Edition
Jun 06, 2025

Episode 52 - The Birthday Edition

Tom Burrell
Retention-Led GrowthRetention-Led Growth
+2+2
Episode 25 - The Retention Power of Customer Centricity
Nov 29, 2024

Episode 25 - The Retention Power of Customer Centricity

Tom Burrell
Retention-Led GrowthRetention-Led Growth
+2+2
Episode 2 - Customer Love = Growth
Jun 20, 2024

Episode 2 - Customer Love = Growth

Tom Burrell
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Transform Your Retention Impact in Just 5 Minutes per Week.

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