The Retention Blueprint

Case Study

Data Science Hierarchy of Needs Win-back Cancellation Behavioural Science Experimentation CAC Growth Retention-Led Growth Incrementality Case Study Cross-sell Acquisition ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Personalisation Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life

Win-backWin-back

+3+3

Episode 22 - Maximising Winback

Episode 22 - Maximising Winback

CancellationCancellation

+2+2

Episode 21 - New Cancellation Laws for Subscription Brands

Episode 21 - New Cancellation Laws for Subscription Brands

Hierarchy of NeedsHierarchy of Needs

+2+2

Episode 20 - The Retention Hierarchy of Needs

Episode 20 - The Retention Hierarchy of Needs

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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