The Retention Blueprint

Tactics

Data Science Hierarchy of Needs Win-back Cancellation Behavioural Science Experimentation CAC Growth Retention-Led Growth Incrementality Case Study Cross-sell Acquisition Reducing Churn ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life

Retention-Led GrowthRetention-Led Growth

+2+2

Episode 41 - Identifying Churn Early Warning Signs

Episode 41 - Identifying Churn Early Warning Signs

Behavioural ScienceBehavioural Science

+2+2

Episode 36 - Catch up on what you missed

Episode 36 - Catch up on what you missed

Win-backWin-back

+3+3

Episode 22 - Maximising Winback

Episode 22 - Maximising Winback

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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