The Retention Blueprint

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Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Performance Benchmarks Case Study Cross-sell Deliverability Acquisition Mastermind Reducing Churn Black Friday ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Retention Ecosystem Upsell Data Protection Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation Customer Experience

B2B RetentionB2B Retention

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Episode 47 - Preventing Early-Stage Churn

Episode 47 - Preventing Early-Stage Churn

OnboardingOnboarding

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Episode 4 - The Importance of Early Life Retention

Episode 4 - The Importance of Early Life Retention

The Retention Blueprint

Actionable retention insights: quick wins, proven frameworks, and ideas that stand up in the boardroom.

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