The Retention Blueprint

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Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Performance Benchmarks Case Study Cross-sell Deliverability Acquisition Mastermind Reducing Churn Black Friday ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Retention Ecosystem Upsell Data Protection Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation Customer Experience

Retention-Led GrowthRetention-Led Growth

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Episode 25 - The Retention Power of Customer Centricity

Episode 25 - The Retention Power of Customer Centricity

Retention-Led GrowthRetention-Led Growth

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Episode 2 - Customer Love = Growth

Episode 2 - Customer Love = Growth

The Retention Blueprint

📩 Actionable retention insights: proven frameworks, real-world case studies and techniques that stand up in the boardroom.

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