The Retention Blueprint

Cancellation

Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Case Study Cross-sell Acquisition Reducing Churn ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation

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Episode 21 - New Cancellation Laws for Subscription Brands

Episode 21 - New Cancellation Laws for Subscription Brands

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Episode 17 - Leveraging Customer Data to Identify & Act on Drivers of Churn

Episode 17 - Leveraging Customer Data to Identify & Act on Drivers of Churn

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Episode 9 - Mastering the Cancel Journey

Episode 9 - Mastering the Cancel Journey

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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