The Retention Blueprint

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Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Performance Benchmarks Case Study Cross-sell Acquisition Reducing Churn ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation

Reducing ChurnReducing Churn

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Episode 42 - Catch Up?

Episode 42 - Catch Up?

Retention-Led GrowthRetention-Led Growth

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Episode 39 - The Retention Power of Customer Communities

Episode 39 - The Retention Power of Customer Communities

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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