The Retention Blueprint

Value Realisation

Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Performance Benchmarks Case Study Cross-sell Acquisition Reducing Churn ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Upsell Data Protection Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation

Hierarchy of NeedsHierarchy of Needs

+4+4

Episode 52 - The Birthday Edition

Episode 52 - The Birthday Edition

CRM MarketingCRM Marketing

+2+2

Episode 7 - Becoming Embedded in Customers' Lives

Episode 7 - Becoming Embedded in Customers' Lives

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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