Hierarchy of Needs

Data ScienceHierarchy of NeedsWin-backCancellationB2B RetentionBehavioural ScienceExperimentationAgentic AICACGrowthRetention-Led GrowthIncrementalityPerformance BenchmarksCase StudyCross-sellAcquisitionReducing ChurnARPUCRM MarketingNPSCustomer DataAIEpisode SummaryChatGPTChurn RateCustomer Lifetime ValueTacticsGamificationPersonalisationCommunityUpsellData ProtectionMeasurementDouble ProfitsOnboardingRetention MarketingMoments of TruthCustomer LoveOptimisationValue RealisationEarly LifeOrganisation
Hierarchy of NeedsHierarchy of Needs
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Episode 54 - Catch Up?

Episode 54 - Catch Up?

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+4+4
Episode 52 - The Birthday Edition

Episode 52 - The Birthday Edition

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+3+3
Episode 43: Retention Economics

Episode 43: Retention Economics

Prove the financial impact of your retention initiatives and gain buy-in for retention investment.

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+2+2
Episode 33 - Understanding Customer Value Realisation

Episode 33 - Understanding Customer Value Realisation

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+2+2
Episode 20 - The Retention Hierarchy of Needs

Episode 20 - The Retention Hierarchy of Needs

Tom Burrell