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Data ScienceHierarchy of NeedsWin-backCancellationB2B RetentionBehavioural ScienceExperimentationAgentic AICACGrowthRetention-Led GrowthIncrementalityPerformance BenchmarksCase StudyCross-sellAcquisitionReducing ChurnARPUCRM MarketingNPSCustomer DataAIEpisode SummaryChatGPTChurn RateCustomer Lifetime ValueTacticsGamificationPersonalisationCommunityUpsellMeasurementDouble ProfitsOnboardingRetention MarketingMoments of TruthCustomer LoveOptimisationValue RealisationEarly LifeOrganisation
Hierarchy of NeedsHierarchy of Needs
+6+6
Episode 54 - Catch Up?
Jun 20, 2025

Episode 54 - Catch Up?

Tom Burrell
Agentic AIAgentic AI
+2+2
Episode 53 - Agentic AI Part 3: Organisation
Jun 13, 2025

Episode 53 - Agentic AI Part 3: Organisation

Tom Burrell
Reducing ChurnReducing Churn
+2+2
Episode 45 - Cross Functional Retention
Apr 18, 2025

Episode 45 - Cross Functional Retention

Tom Burrell
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Transform Your Retention Impact in Just 5 Minutes per Week.

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