Churn Rate

Data ScienceHierarchy of NeedsWin-backCancellationB2B RetentionBehavioural ScienceExperimentationAgentic AICACGrowthRetention-Led GrowthIncrementalityPerformance BenchmarksCase StudyCross-sellDeliverabilityAcquisitionMastermindReducing ChurnBlack FridayARPUCRM MarketingNPSCustomer DataAIEpisode SummaryChatGPTChurn RateCustomer Lifetime ValueTacticsGamificationPersonalisationCommunityRetention EcosystemUpsellData ProtectionMeasurementDouble ProfitsOnboardingRetention MarketingMoments of TruthCustomer LoveOptimisationValue RealisationEarly LifeOrganisationCustomer Experience
Behavioural ScienceBehavioural Science
+9+9
Framework 1 : Retention is an Ecosystem + T-Mobile Case Study

Framework 1 : Retention is an Ecosystem + T-Mobile Case Study

Tom Burrell
Reducing ChurnReducing Churn
+2+2
Episode 77 - The Four Reasons Your Customers Churn

Episode 77 - The Four Reasons Your Customers Churn

Tom Burrell
IncrementalityIncrementality
+4+4
Episode 3 - The 3 Most Important Customer Retention Metrics

Episode 3 - The 3 Most Important Customer Retention Metrics

Tom Burrell