The Retention Blueprint

Churn Rate

Data Science Hierarchy of Needs Win-back Cancellation Behavioural Science Experimentation CAC Growth Retention-Led Growth Incrementality Case Study Cross-sell Acquisition ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Personalisation Upsell Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life

IncrementalityIncrementality

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Episode 3 - The 3 Most Important Customer Retention Metrics

Episode 3 - The 3 Most Important Customer Retention Metrics

The Retention Blueprint

Transform Your Retention Impact in Just 5 Minutes per Week.

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