The Retention Blueprint

Value Realisation

Data Science Hierarchy of Needs Win-back Cancellation B2B Retention Behavioural Science Experimentation Agentic AI CAC Growth Retention-Led Growth Incrementality Performance Benchmarks Case Study Cross-sell Deliverability Acquisition Mastermind Reducing Churn Black Friday ARPU CRM Marketing NPS Customer Data AI Episode Summary ChatGPT Churn Rate Customer Lifetime Value Tactics Gamification Personalisation Community Retention Ecosystem Upsell Data Protection Measurement Double Profits Onboarding Retention Marketing Moments of Truth Customer Love Optimisation Value Realisation Early Life Organisation Customer Experience

Reducing ChurnReducing Churn

+7+7

Episode 81 - Retention is an Ecosystem + T-Mobile Case Study

Episode 81 - Retention is an Ecosystem + T-Mobile Case Study

Behavioural ScienceBehavioural Science

+9+9

FRAMEWORK: Retention is an Ecosystem + T-Mobile Case Study

FRAMEWORK: Retention is an Ecosystem + T-Mobile Case Study

Hierarchy of NeedsHierarchy of Needs

+4+4

Episode 52 - The Birthday Edition

Episode 52 - The Birthday Edition

CRM MarketingCRM Marketing

+2+2

Episode 7 - Becoming Embedded in Customers' Lives

Episode 7 - Becoming Embedded in Customers' Lives

The Retention Blueprint

Actionable retention insights: quick wins, proven frameworks, and ideas that stand up in the boardroom.

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