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Hierarchy of NeedsHierarchy of Needs
+3+3
Episode 43: Retention Economics
Apr 04, 2025

Episode 43: Retention Economics

Prove the financial impact of your retention initiatives and gain buy-in for retention investment.

Tom Burrell
Reducing ChurnReducing Churn
+2+2
Episode 42 - Catch Up?
Mar 28, 2025

Episode 42 - Catch Up?

Tom Burrell
Retention-Led GrowthRetention-Led Growth
+2+2
Episode 41 -  Identifying Churn Early Warning Signs
Mar 21, 2025

Episode 41 - Identifying Churn Early Warning Signs

Tom Burrell
GrowthGrowth
+2+2
Episode 40 - Gamification for Retention
Mar 14, 2025

Episode 40 - Gamification for Retention

Tom Burrell
Retention-Led GrowthRetention-Led Growth
+2+2
Episode 39 - The Retention Power of Customer Communities
Mar 07, 2025

Episode 39 - The Retention Power of Customer Communities

Tom Burrell
Episode 38 - Who’s Responsible for Retention?
Feb 28, 2025

Episode 38 - Who’s Responsible for Retention?

Tom Burrell
Behavioural ScienceBehavioural Science
+2+2
Episode 37 - What are 'Moments of Truth' anyway?
Feb 21, 2025

Episode 37 - What are 'Moments of Truth' anyway?

Tom Burrell
Behavioural ScienceBehavioural Science
+2+2
Episode 36 - Catch up on what you missed
Feb 14, 2025

Episode 36 - Catch up on what you missed

Tom Burrell
Behavioural ScienceBehavioural Science
+2+2
Episode 35 - Behavioural Science II
Feb 07, 2025

Episode 35 - Behavioural Science II

Tom Burrell
Behavioural ScienceBehavioural Science
+1+1
Episode 34 - Behavioural Science I
Jan 31, 2025

Episode 34 - Behavioural Science I

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+2+2
Episode 33 - Understanding Customer Value Realisation
Jan 24, 2025

Episode 33 - Understanding Customer Value Realisation

Tom Burrell
Episode 32 - Personalisation, Growth and AI
Jan 17, 2025

Episode 32 - Personalisation, Growth and AI

Tom Burrell
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