Episode 83 - What breaks retention before you see it

Episode 83 - What breaks retention before you see it

Tom Burrell
Framework 3 : Moments of Truth & behavioural drivers - Case Studies from Netflix, Amazon & LinkedIn

Framework 3 : Moments of Truth & behavioural drivers - Case Studies from Netflix, Amazon & LinkedIn

Tom Burrell
Amazon AWS Podcast Appearance

Amazon AWS Podcast Appearance

Tom Burrell
Episode 82 - CRM creates leverage, but base management determines outcomes

Episode 82 - CRM creates leverage, but base management determines outcomes

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Tom Burrell
Framework 2: Base Management & Lifecycle + Duolingo Case Study

Framework 2: Base Management & Lifecycle + Duolingo Case Study

Tom Burrell
Reducing ChurnReducing Churn
+7+7
Episode 81 - The reasons retention breaks in large organisations

Episode 81 - The reasons retention breaks in large organisations

Tom Burrell
Behavioural ScienceBehavioural Science
+9+9
Framework 1 : Retention is an Ecosystem + T-Mobile Case Study

Framework 1 : Retention is an Ecosystem + T-Mobile Case Study

Tom Burrell
Hierarchy of NeedsHierarchy of Needs
+2+2
Episode 80 - What Drives Retention

Episode 80 - What Drives Retention

Tom Burrell
MastermindMastermind
+1+1
Episode 79 - Missed These?

Episode 79 - Missed These?

CRM Marketing Pressure? Scroll for your one-evening solution.

Tom Burrell
Episode 78 - Martech for 2026

Episode 78 - Martech for 2026

Tom Burrell
Reducing ChurnReducing Churn
+2+2
Episode 77 - The Four Reasons Your Customers Churn

Episode 77 - The Four Reasons Your Customers Churn

Tom Burrell
MastermindMastermind
+1+1
Episode 76 - Do You Want to Be a Retention Mastermind?

Episode 76 - Do You Want to Be a Retention Mastermind?

Tom Burrell
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