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Featured Posts

Retention-Led GrowthRetention-Led Growth

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Episode 41 - Identifying Churn Early Warning Signs

Reducing ChurnReducing Churn

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Episode 42 - Catch Up?

Hierarchy of NeedsHierarchy of Needs

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Episode 43: Retention Economics

Prove the financial impact of your retention initiatives and gain buy-in for retention investment.

Hierarchy of NeedsHierarchy of Needs

+3+3

Episode 43: Retention Economics

Prove the financial impact of your retention initiatives and gain buy-in for retention investment.

Reducing ChurnReducing Churn

+2+2

Episode 42 - Catch Up?

Retention-Led GrowthRetention-Led Growth

+2+2

Episode 41 - Identifying Churn Early Warning Signs

GrowthGrowth

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Episode 40 - Gamification for Retention

Retention-Led GrowthRetention-Led Growth

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Episode 39 - The Retention Power of Customer Communities

Episode 38 - Who’s Responsible for Retention?

Behavioural ScienceBehavioural Science

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Episode 37 - What are 'Moments of Truth' anyway?

Behavioural ScienceBehavioural Science

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Episode 36 - Catch up on what you missed

Behavioural ScienceBehavioural Science

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Episode 35 - Behavioural Science II

Behavioural ScienceBehavioural Science

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Episode 34 - Behavioural Science I

Hierarchy of NeedsHierarchy of Needs

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Episode 33 - Understanding Customer Value Realisation

Episode 32 - Personalisation, Growth and AI