The Retention Blueprint
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Data Science
Hierarchy of Needs
Win-back
Cancellation
B2B Retention
Behavioural Science
Experimentation
Agentic AI
CAC
Growth
Retention-Led Growth
Incrementality
Performance Benchmarks
Case Study
Cross-sell
Deliverability
Acquisition
Mastermind
Reducing Churn
Black Friday
ARPU
CRM Marketing
NPS
Customer Data
AI
Episode Summary
ChatGPT
Churn Rate
Customer Lifetime Value
Tactics
Gamification
Personalisation
Community
Retention Ecosystem
Upsell
Data Protection
Measurement
Double Profits
Onboarding
Retention Marketing
Moments of Truth
Customer Love
Optimisation
Value Realisation
Early Life
Organisation
Customer Experience
Hierarchy of Needs
Hierarchy of Needs
+2
+2
Jan 24, 2025
Episode 33 - Understanding Customer Value Realisation
Tom Burrell
Jan 17, 2025
Episode 32 - Personalisation, Growth and AI
Tom Burrell
Growth
Growth
+2
+2
Jan 10, 2025
Episode 31 - The Psychology & Practicalities of Referrals
Tom Burrell
Jan 03, 2025
Episode 30 - Summary of the Previous 5
Tom Burrell
Dec 27, 2024
Episode 29 - Twelve CRM Marketing Top Tips
Tom Burrell
Dec 20, 2024
Episode 28 - Retention in Publishing
Tom Burrell
Dec 13, 2024
Episode 27 - The Retention Maturity Curve
Tom Burrell
Retention-Led Growth
Retention-Led Growth
+2
+2
Dec 06, 2024
Episode 26 - Customer Lifetime Value: Are you measuring right?
Tom Burrell
Retention-Led Growth
Retention-Led Growth
+2
+2
Nov 29, 2024
Episode 25 - The Retention Power of Customer Centricity
Tom Burrell
Nov 22, 2024
Episode 24 - Fast-Track Experimentation, The Retention Hierarchy of Needs, New Laws, Maximising Winback & Personalisation
Tom Burrell
AI
AI
+2
+2
Nov 15, 2024
Episode 23 - Personalisation & AI
Tom Burrell
Win-back
Win-back
+3
+3
Nov 08, 2024
Episode 22 - Maximising Winback
Tom Burrell
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