The Retention Blueprint

📩 Actionable retention insights: proven frameworks, real-world case studies and AI-enabled techniques that stand up in the boardroom.

CRM MarketingCRM Marketing

+1+1

Episode 87 - Welcome to CRM 3.0. It's agentic.

Episode 86 - Retention AI Maturity Model + Build In Public Progress Update + Course Announcement

Framework 5 : Retention AI Maturity Model

Hierarchy of NeedsHierarchy of Needs

Episode 85 - Why retention plateaus + build in public

Hierarchy of NeedsHierarchy of Needs

+3+3

Framework 4 : The Retention Hierarchy of Needs

Episode 84 - Agentic AI & Retention in 2026

Episode 83 - What breaks retention before you see it

Framework 3 : Moments of Truth & behavioural drivers - Case Studies from Netflix, Amazon & LinkedIn

Amazon AWS Podcast Appearance

Episode 82 - CRM creates leverage, but base management determines outcomes

.

Framework 2: Base Management & Lifecycle + Duolingo Case Study

Reducing ChurnReducing Churn

+7+7

Episode 81 - The reasons retention breaks in large organisations

1 2 3 4 5 6 7 8